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Support & FAQ2018-10-16T12:41:52+00:00

WELCOME TO ADONIS:CE SUPPORT

We have your back! Whether you are a newbie or a BPM expert – our support page has the resources to help you out with whatever you may need.

FREQUENTLY
ASKED QUESTIONS

Browse through our selection of common FAQs or even search for a question by using the search in the main side bar to the right!
Don’t wait any longer – Dive right in to find the answers to your questions, doubts and concerns.

FREQUENTLY
ASKED QUESTIONS

Browse through our selection of common FAQs or even search for a question by using the search in the main side bar to the right! Don’t wait any longer – Dive right in to find the answers to your questions, doubts and concerns.

I have registered for ADONIS:CE but have not yet receive the confirmation email or my login credentials. What went wrong?2018-08-06T13:25:34+00:00

Please check your SPAM/Junk folder in your email programme, by searching for “ADONIS Community Edition” or for “no-reply@adonis-community.com”. Select the email message and mark it “No SPAM” or “No Junk”. This will help our future messages get through.

Despite our efforts to let email systems know that this is no SPAM, some email providers really give us a hard time to stay on your radar. Thank you for your support.

Also, receiving the credentials may take some time. Especially in times of high demand, your personalized deployment may take up to a few hours. In such cases, please bear with us! It’ll be worth the wait.

Can I test a free version of the full, professional editions of ADONIS?2018-07-04T05:39:47+00:00

Of course you can! To explore the full scope of ADONIS Starter Edition, register for a 30-Day Free Trial here. After the 30-day period the account can easily be transferred to a professional edition of ADONIS NP. The “30-Day Free Trial” ends automatically, no catch.

What are the differences between ADONIS:Community Edition and full, professional editions of ADONIS?2018-07-04T09:15:18+00:00

The ADONIS:Community Edition is designed to cater for all fundamental requirements in a typical BPM initiative. However, the more your initiative matures and grows, the more sophisticated scenarios you are likely to enter.

See here a full list of differences between ADONIS:Community Edition and our professional offerings.

What is the ADONIS:Community?2018-07-04T09:16:47+00:00
The ADONIS:Community is a service intended for a community of experts in Business Process Management, fostering the exchange of ideas and experiences in BPM as a whole, as well as promoting BPM with ADONIS:Community Edition. ADONIS:Community Edition is the free edition of BOC Group’s Business Process Management suite ADONIS. The ADONIS:Community and the ADONIS:Community Edition are both services provided by BOC Group free of charge.
Who can register for the ADONIS:Community?2018-07-04T09:17:39+00:00

The ADONIS:Community is available to anyone looking for a free BPM tool or seeking exchange of knowledge with other BPM experts.

Similar to the BOC Academy Programme, the ADONIS and ADOIT communities are available worldwide.

How do I become a member of the ADONIS:Community?2018-07-04T09:17:57+00:00

Becoming a member of the ADONIS:Community is quick and easy. All you need to do is hit the register button in the top right corner, fill out your details and you are good to go.

Please note: By registering for the ADONIS:Community you are also granted a personal account with unlimited access to our free, cloud, BPM tool – ADONIS:Community Edition.

What are the terms and conditions for the ADONIS:Community and the ADONIS:Community Edition?2018-07-04T09:18:14+00:00

The detailed Terms & Conditions for the ADONIS:Community and the ADONIS:Community Edition can be found here.

To learn more about the exact data location and our service partners, please see our privacy policy.

How does BOC Group protect my data?2018-07-04T09:18:35+00:00

Your data is in good hands. BOC Group has daily and weekly data backups in place. These backups are stored in our fallback data centre (recovery point objective: 1 day). We keep all backups for 14 days (retention period).

To learn more about the exact data location and our service partners, please see our privacy policy.

Are there really no hidden costs whatsoever?2018-07-04T09:19:08+00:00

Membership to the ADONIS:Community is 100% free and entails free access to the BPM tool ADONIS:Community Edition!

Where does BOC Group store my data?2018-07-04T09:19:24+00:00

To keep your data safe is in our best interest!
BOC Group is partnering with certified industry specialists to operate the infrastructure services and to keep your data safe and secure.

To learn more about the exact data location and our service partners, please see our privacy policy.

What are the technical requirements to run ADONIS:CE?2018-07-04T09:19:45+00:00

ADONIS:CE is 100% web-based and requires only a web browser supporting HTML5 and internet access.

Does BOC Group pass any of my data to third parties?2018-07-04T09:20:07+00:00

All data about your membership, your ADONIS:CE account and your repository content, remains with and under full control of BOC Group.

If you opt in to receiving the BOC Group newsletter, only your registration data and the status of your ADONIS:CE account is passed to a service partner for handling email campaigns. This data will only be used to send you the BOC Newsletter, nothing else.

To learn more about the exact data location and our service partners, please see our privacy policy.

How long is my account of the ADONIS:Community Edition active?2018-07-04T09:20:24+00:00

Your online account for the free ADONIS:Community Edition is active for a 60-day period which automatically and continuously extends for another 60 days again and again, as long as you keep using the tool regularly. This way, members of the community can use the free tool for an indefinite time period.

To ensure continuous usage, you will receive an email reminding you to log in to ADONIS:CE again, 40 days after your last login and therefore 20 days before your account is deactivated. This way, you do not miss out on the free BPM tool offering, even when you are busy with other topics and do not continuously work on your BPM projects in ADONIS:CE.

Is BOC Group going to access my repository data?2018-07-04T09:20:42+00:00

Absolutely not! Keeping your work protected and safe is one of our top priorities. Therefore, it will always remain 100% yours and untouched from our side.
BOC Group only collects statistical information on usage of the ADONIS:CE service with the intention to uphold and improve service quality. For details on data privacy, please see our privacy policy.

I do not want to use my ADONIS:CE account any longer. How can I delete it?2018-07-12T12:28:54+00:00

You can cancel your membership of the ADONIS:Community and hence delete your ADONIS:CE account here.
You will receive an email to confirm deletion of your account. After successful confirmation, the deletion of your account will be processed immediately.

If you just do not want to use your ADONIS:CE software account any longer, but would still like to stay a member of the ADONIS:Community, just let time work for you. Your ADONIS:CE account will expire automatically after 60 days of inactivity.

What happens to my data if my account has expired or has been deleted?2018-07-04T09:21:21+00:00

All your work results belong to you, no matter what! Upon expiration or deletion of your ADONIS:Community Edition account, all your models will be provided to you via a download link. You can access this download link for 365 days, before it gets deleted automatically.

To learn more about the exact data location and our service partners, please see our privacy policy.

Can I reactivate my account after it has expired or has been deleted?2018-07-04T09:21:38+00:00

In case your account has expired or has been deleted, you can register for a new one on the ADONIS:Community website. This new account will contain the standard sample content.

Where can I learn about best practices or get detailed training?2018-07-04T09:22:09+00:00

BOC Group is not only a tool provider, but a potent partner for professional business process management projects. Therefore, we are proud of our expert know-how, which we share in free professional webinars, as well as in online, open or in-house tool trainings and seminars.

Browse our offering of free webinars or discover more about our trainings or seminars addressing your needs.

Where can I find good documentation (manual / instructions) for ADONIS:CE?2018-07-04T09:22:30+00:00

The ADONIS:CE Knowledge Centre pools the most relevant content for the ADONIS:Community members inside the BPM tool itself. It features tutorials, sample models and extensive documentation of the tool’s functionality. The Knowledge Centre opens automatically upon entering the Design & Document scenario in ADONIS:CE.

Which sort of support services exist for the ADONIS:Community Edition?2018-08-20T10:00:48+00:00

The ADONIS:Community revolves around its members being creative, looking for help, sharing ideas, interacting and exchanging tips and tricks. Therefore, it is essential that every member plays a vital role in this community.

BOC Group provides a platform for the community on the ADONIS:Community Linkedin pages, where we foster a lively exchange of ideas and opinions.

Further than that, the ADONIS:CE Knowledge Centre pools the most relevant content for the ADONIS:Community members inside the BPM tool itself. It features tutorials, sample models and extensive documentation of the tool’s functionality. The Knowledge Centre opens automatically upon entering the Design & Document scenario in ADONIS:CE.

For feedback on tool capabilities, usability, or performance, ADONIS:CE holds a feedback form on the tool’s top navigation bar

Which product version is ADONIS:CE based on and how do I receive upgrades?2018-07-04T09:23:11+00:00

The ADONIS:Community Edition is based on the latest major product version of ADONIS and is upgraded continuously shortly after a new major release is publicly announced. Such an upgrade requires a short downtime. All the new features and capabilities coming with the latest major release of the full, professional editions of ADONIS are described in the “What’s new” section of the ADONIS:CE Knowledge Centre.

Why can’t I log in to my ADONIS:Community Edition account?2018-07-04T09:23:34+00:00

There are a few possibilties behind why you cannot log in to your ADONIS:Community Edition account:

  • In case you simply forgot your login details, click here to request new ones.
  • If you haven’t accessed your ADONIS:Community Edition account for more than 60 days, it has expired. Check your inbox for our expiration email, to see if that is the case.
I forgot my password. How can I log in again?2018-07-04T09:23:55+00:00

You can

request a new password here.

You will receive an email to confirm your password request. After successful confirmation, your new password will be sent to you via email.

I already had an ADONIS:Community Edition account, but it has expired. Is it possible to import my models from that account into my newly registered one?2018-07-04T09:24:14+00:00

No, unfortunately this is not possible at the time being. But we will let you know as soon as this option gets available.

Is it possible to import models from ADONIS Starter or Enterprise Edition to ADONIS:Community Edition?2018-07-04T09:25:17+00:00

Yes, your content from ADONIS Starter and/or Enterprise Edition can be migrated to ADONIS:Community Edition through our support staff.

However, such migration would be subject to an offer.

For more details, please reach out to us using the contact form or contact your account manager.

Can I import models I created with ADONIS:CE classic to ADONIS:CE?2018-08-02T10:42:46+00:00

No, currently, models you have created in ADONIS:CE classic (that is the rich client predecessor of the web-based ADONIS:Community Edition), cannot be imported or migrated to your new ADONIS:Community Edition account.

Can I still download ADONIS:CE classic? I have models in my database, but my old installation is corrupt!2018-07-04T09:26:17+00:00

For a limited time only, we still provide the installation files for ADONIS:CE classic to our existing community.
Please note, that ADONIS:CE classic is out of maintenance, hence it cannot be guaranteed to work on newer operating systems or with newer database management systems.

ADONIS:CE classic can still be downloaded here. We reserve the right to remove this download link at any point.

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COMMUNITY

Share expert know-how and find valuable BPM insights you have been missing so far.
Exchange your ideas with the industry leaders and accelerate your learning process.

JOIN THE EXPERT
COMMUNITY

Share expert know-how and find valuable BPM insights you have been missing so far. Exchange your ideas with the industry leaders and accelerate your learning process.

FURTHER OFFERINGS OF ADONIS

Searching for a more tailored ADONIS offering apart from the ADONIS:Community Edition?
We offer several solutions addressing your specific needs in a wide range of choices.
If you are uncertain about which option fits best to your needs, feel free to get in touch with us!

FOR BUSINESS

Our commercial editions come with a full functional scope, are open for integration of all sorts and are available both preconfigured and fully configurable and customizable, to perfectly match and cater for your business needs.

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30-Day Free Trial

FOR STUDENTS

EXPLORE OUR ACADEMY PROGRAMME

FOR TEACHERS

EXPLORE OUR ACADEMY PROGRAMME

FOR PARTNERS

EXPLORE OUR PARTNER PROGRAMME

Free BPM tool for student projects

Free tutorials and samples

Exchange with user community

Free BPM tool for lectures

Free comprehensive sample content

Free course material and exercises

Tailored partnership

Knowledge transfer

Attractive incentives

FOR STUDENTS

Explore our Academy Programme

Free BPM tool for student projects
Free tutorials and samples
Exchange with user community

More information

FOR TEACHERS

Explore our Academy Programme

Free BPM tool for lectures
Free comprehensive sample content
Free course material and exercises

More information
For Partners

FOR PARTNERS

Explore our Partner Programme

Tailored partnership
Knowledge transfer
Attractive incentives

More information

FOR BUYERS

Explore the potential of ADONIS

Full functional scope
Configurable and customizable
Open for integration of all sorts

More information

UNANSWERED
QUESTIONS?

Our BPM experts are standing by to learn more about your current challenges in BPM and to discuss with you
the best ways to tackle them. Reach out to us today and schedule a demo or engage with the community
to discuss how other peers mastered their challenges. We are here to help! No strings attached.

REQUEST A CALL OR DEMO
DISCUSS WITH THE COMMUNITY

UNANSWERED QUESTIONS?

Our BPM experts are standing by to learn more about your current challenges in BPM and to discuss with you the best ways to tackle them. Reach out to us today and schedule a demo or engage with the community to discuss how other peers mastered their challenges. We are here to help! No strings attached.

REQUEST A CALL OR DEMO
DISCUSS WITH THE COMMUNITY

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Web: www.boc-group.com

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