Privacy Policy October 30, 20182018-10-30T15:11:51+00:00

Preamble

BOC Products & Services AG takes data security very seriously. As we are obliged to comply with regulations for the protection of personal data as well as data security, we strictly adhere to the rules of data protection law. Personal data will only be processed for the intent stated in the service descriptions and under this privacy policy. All service descriptions and the processing activities are documented to the best of our knowledge.

The following declaration provides an overview of how BOC Group assures the protection of data, what kind of data we collect and for which purposes the data in the context of this website and its services is processed.

Data Processing on this Website

Tracking of Website Activities

BOC Group automatically collects and saves information in its server log files for the purpose of optimizing user experience and improving the technical characteristics of our websites.

The following information is transferred by your browser:

  • Browser type and version
  • Operating system
  • Referrer URL
  • Source IP address
  • Time of server query
  • Specific web ressource that was visited

The website uses “cookies” in several places. They help provide a more user-friendly and effective user interface as well as aid with security.

Cookie Policy

Last updated: 25.05.2018

BOC Group uses cookies on this website, associated websites and their online services. Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on our websites, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text that web servers instruct web browsers to store and send back to the web server with every subsequent request. This allows a website or a third-party to recognize you and make your next visit more convenient and the website and its contained services more useful to you. Cookies can be “persistent”, meaning that they span multiple visits on such a website or “session” cookies, meaning that they will be deleted automatically after closing the browser.

How does BOC Group use cookies

When you use and access the BOC Group websites and online services, we may place cookies files in your web browser. We use cookies for the following purposes: to enable certain functions of the websites, to provide analytics, to store your preferences, and to enable advertisements delivery, including behavioral advertising.

We use both session and persistent cookies on the website and we use different types of cookies to run the website and its online services:

We may use essential cookies to let you use all the different parts of our services. Without them, several parts of our services cannot be provided.
Some examples of how we use these cookies are:

  • Remembering previous actions such as states processed in or text entered into a registration form when navigating back to a page in the same session

These help us personalize the website content for you, for instance:

  • Remembering if you visited the website before, so that messages for new visitors are not displayed to you
  • Remembering which language you selected manually from the available website languages, so we can provide you a consistent surfing experience

These help us to understand how people are using the website and services, so we can make them better. And they let us try out different ideas, for instance about how we organize the content we present to you on the pages.

Some examples of how we use these cookies are:

  • To collect information about which pages visitors go to most often and for how long they stay, so we can improve the online experience
  • Testing designs to help improve the look and feel of these websites

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of our websites and services or to deliver advertisements about our websites and services. Examples for such cookies include:

  • Social Media (e.g. Linkedin)
  • Google Tag Manager and Google Analytics

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can you find more information about cookies

You can learn more about cookies and the following third-party websites:

Software Subscription Management

Software subscription management describes the administration of account lifecycles and the status of the subscription for software accounts. The data required to maintain account lifecycles for free software accounts spans:

Provided by the user:

  • Form of address
  • First name
  • Last name
  • Email address
  • Telephone number
  • Company
  • Country
  • Software language

System-generated:

  • Subscription status
  • Language (for communication)
  • Assigned BOC operation

In the course of software subscription management, this data is processed on the BOC Group websites (for triggering the subscription and for sales team notifications), the BOC Cloud Services platform (for lifecycle management, deployment and operations) as well as the Subscription Management Platform.

The specified data is stored until the end of subscription (including any defined period for delivery of account data to the subscriber), as described in detail in each service description.

For details on these processing applications, please see the List of Processing Applications.

Software Account Content Data Handling

Software account content data handling involves processing of data in order to deploy and operate software accounts and to provide users with a modeling environment where they can store their data. The data required to handle software account data spans:

Provided by the user:

  • First name
  • Last name
  • Email address
  • Software language
  • Account content data

System-generated:

  • Account start and (provisional) end date

In the course of software subscription management, this data is processed on the BOC Group websites (for triggering the subscription and for sales team notifications), the BOC Cloud Services platform (for lifecycle management, deployment and operations) as well as the Subscription Management Platform.

The specified data is stored until the end of subscription (including any defined period for delivery of account data to the subscriber), as described in detail in each service description.

For details on these processing applications, please see the List of Processing Applications.

Service Optimization and Usage Statistics

Service Optimization and Usage Statistics spans the collection of anonymous statistical data for the purpose of service analysis and improvement, usage analysis, experience improvement and statistical evaluation.

Data collected and analysed may be (but is not limited to) geographic region of accessing the service, service components used and overall periodicity and intensity of usage. This data may be connected to software subscription management, to improve on your individual service experience. Other data, such as most popular parts of the service’s data model, empirical analysis of frequently modeled content etc., are strictly used for statistical purposes and are not linked to any personally identifiable information.

In the course of service optimization and usage statistics, this data is processed on the BOC Cloud Services platform.

The specified data is stored until the end of subscription (including any defined period for delivery of account content data to the subscriber), as described in detail in each service description.

For details on these processing applications, please see the List of Processing Applications.

Tutorial Subscription

Tutorial subscription spans the handling of how tutorial content is provided to users of an active software subscription (see Software Subscription Management). The data required to maintain tutorial subscriptions spans:

Provided by the user:

  • Form of address
  • First name
  • Last name
  • Email address
  • Software Language

System-generated:

  • Subscription status
  • Statistical data about email consumption and behaviour
  • Language (for communication)
  • Assigned BOC operation

In the course of tutorial subscriptions, this data is processed on the BOC Group websites, as well as in Mailchimp.

The specified data is stored for eighteen (18) months after the end of the corresponding subscription, as described in detail in each service description.

For details on these processing applications, please see the List of Processing Applications.

Optional Surveys

BOC Group includes survey links to its cloud-based software applications and to the lifecycle mailing in software subscription management in order to collect anonymous feedback on service quality and customer needs and expectations. Furthermore, BOC Group offers such surveys to webinar participants and watchers.

Participation in surveys requires active participation by the user and is completely optional at each user’s own discretion.

There is no personal information collected in these surveys, as participation is anonymous.

Surveys are handled and executed in Typeform.

BOC Group does not store any personal data for this processing activity.

For details on these processing applications, please see the List of Processing Applications.

Terms & Conditions Confirmation Log

The terms and conditions confirmation log serves the documentation of acceptance of our terms and conditions for BOC Group Online Services. The data required to log Terms & Conditions confirmation spans:

Service type Data processed
Marketing Services Provided by the user:

  • Form of address
  • First name
  • Last name
  • Email address
  • Telephone number (optional)
  • Company
  • Country
  • Context, for which Terms an Conditions were accepted
  • Date of acceptance

System-generated:

  • Language (for communication)
  • Assigned BOC operation
Non-commercial Subscription Services

This data is processed in BOC Group’s CRM system.

The specified data is stored for seven (7) years after the most recent acceptance of Terms and Conditions or after the termination of an active contractual relationship.

For details on these processing applications, please see the List of Processing Applications.

Newsletter Processing

Newsletter Processing describes processing of data for the purpose of sending the BOC Group Newsletter to subscribers via email. This includes targeted information about industry, product and service news, regional or online events, new products or services (or versions thereof) as well as special offers or opportunities.

Receiving the newsletter is bound to active registration (specific opt-in). This opt-in can be withdrawn at any time by unsubscribing from the newsletter. The data required to send targeted newsletters spans:

Provided by the user:

  • Form of address
  • First name
  • Last name
  • Email address
  • Industry
  • Country

System-generated:

  • Statistical data about email consumption and behaviour
  • Language (for communication)
  • Assigned BOC operation

In the course of subscribing to and sending the newsletter, this data is processed on the BOC Group websites, as well as in Mailchimp.

The specified data is stored until successful completion of a deletion request.

For details on these processing applications, please see the List of Processing Applications.

Processing Content Requests

Processing content requests includes all activities necessary to provide the requested content to the user. Depending on the nature of the content, it will be displayed to users after completing the registration, or it may be sent to them via email after manual validation of the request.

The data required to process content requests spans:

Provided by the user:

  • Form of address
  • First name
  • Last name
  • Email address
  • For shipping
    • Company
    • Address (Street and number)
    • ZIP, City
  • Country

System-generated:

  • Language (for communication)
  • Assigned BOC operation

In the course of processing content requests, this data is processed by the BOC Group website.

The specified data is stored for eighteen (18) months after requesting the corresponding content.

For details on these processing applications, please see the List of Processing Applications.

Processing Info/Offer/Contact Request

Processing info/offer/contact requests includes all activities related to forwarding such requests to the responsible BOC operation and to attend to it. The data required to process info/offer/contact requests spans:

Provided by the user:

  • Form of address
  • First name
  • Last name
  • Email address
  • Telephone number
  • Company
  • Country
  • Detailed information on the request

System-generated:

  • Language (for communication)
  • Assigned BOC operation

In the course of processing info/offer/contact requests, this data is processed by the BOC Group website.

The specified data is stored for eighteen (18) months after submitting an info/offer/contact request.

For details on these processing applications, please see the List of Processing Applications.

List of Processing Applications and Data Location

Data Processing Application Details / Application name Data Processing Organization Data Location
BOC Group Website BOC Products & Services AG Germany
BOC Group CRM System Terms and Conditions Confirmation Log BOC Products & Services AG Germany
BOC Group internal Wiki System Atlassian Confluence BOC Products & Services AG Austria
BOC Group Support Portal XWIKI BOC Products & Services AG Germany
BOC Cloud Services Platform Primary location CloudSigma AG Switzerland
Secondary location ProfitBricks GmbH Germany
Payment Management Platform Paid Software Subscription Stripe, Inc. United States of America
Subscription Management Platform Free software accounts: Mailchimp See Mailchimp
Paid software accounts (paid subscriptions): Monsum FastBill GmbH Germany
Mailchimp Mailchimp The Rocket Science Group United States of America
Typeform Typeform Typeform S.L. Spain
GoToWebinar GoToWebinar LogMeIn, Inc. United States of America

Your Rights according to the EU-GDPR

You have the right to request from the controller access to and rectification or erasure of personal data or restriction of processing concerning the data subject or to object to processing as well as the right to data portability.

Furthermore, you have the right to lodge a complaint with a supervisory authority.

For any privacy-related inquiry, please contact

p r i v a c y ( a t ) b o c – g r o u p . c o m

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BOC Products & Services AG Operngasse 20b, 1040 Vienna

Web: www.boc-group.com

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